Exchange policy

TAARA – Exchange Policy

We aim to ensure a transparent and smooth shopping experience. Please review our exchange guidelines carefully.

Eligibility

• We offer size exchanges only, and only for the same product.

• Defective or damaged items sent by us are also eligible for exchange.

• Sale items are not eligible for exchange.

• Refunds are not offered under any circumstances.

• All exchange requests, including defect claims, must be reported within 2 days of delivery.

Requests made after this period will not be entertained.

How to Request an Exchange

To request an exchange approval, please contact us through:

• Instagram: @taarabysamiya

• WhatsApp: 0314-0359080

Our team will review your request and provide further instructions.

Returning the Item

• After your exchange is approved, our team will provide you with the exchange return address.

• If the correct size was delivered but the item does not fit or you wish to change the size, the customer will be responsible for:

• Return courier charges, and

• A re-delivery fee of PKR 250.

When Charges Are Waived

If the exchange is required due to:

• A defective item, or

• An incorrect product or incorrect size sent by us,

Then:

• We will refund your return courier charges, and

• The re-delivery will be free of cost.

Order Cancellation Policy

• Customers who make payments via Debit/Credit Card have the option to request a cancellation within 4 hours of placing their order. The payment will be refunded within 7 working days deducting the bank charges.